Service Level Arrangements

Statutory responsibility for the provision of services to people with an intellectual disability rests with the Health Services Executive (HSE). The HSE either provide services directly or engage with voluntary organisations who can provide the services on their behalf.

When a voluntary agency is engaged to provide services on behalf of the HSE, the HSE discharges its responsibility via a Service Level Arrangement.

In late 2013, the HSE worked in collaboration with the voluntary disability sector in carrying out a full review of the Service Level Arrangement Template. The templates were reviewed and the new versions were uploaded. 

There are numerous procedures, policies, codes of practice and guidance documents required by the HSE in the context of SLAs which we have outlined in documents below which we hope will be of assistance to member organisations in completing their SLAs. 

Please click on the links below to access a compendium of the policies with which organisations must be in compliance in the context of the Service Level Arrangement:

Web links to disability schedule documentation 

Web links to generic schedule documentation 










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