HSE Quality and Safety Division

The HSE Social Care Division (SCD) and Quality Improvement Division (QID) have jointly resourced a Quality Improvement Programme to work with residential services for adults with intellectual disabilities. The Programme Team advise and support services to enhance their structures and processes to improve the delivery of quality and person-centred safe services.

Teams comprised of both SCD and QID staff are supporting residential services to e.g.:

  • Strengthen leadership and governance structures;
  • Improve relevant person-centred documentation;
  • Engage with staff and service users;
  • Progress HIQA Action Plans and establish where further supports are required;
  • Identify areas of good practice and innovation for sharing across the service;
  • Implement improvement projects to enhance the quality and person-centredness of services e.g. managing complaints, reducing incidents, improving person-centred plans and testing adapted clinical governance documents.

Marie Kehoe O'Sullivan is the National Disability Specialist, HSE Quality Improvement section. 

Link to the HSE Quality and Safety Division

National Quality Improvement Operational Plan 

Link to Quality Improvement Toolkit for Disability Services

National Framework for developing Policies, Procedures, Protocols and Guidelines (PPPG) 


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